Terms of Service
1. Introduction
Welcome to Restore™ (the "Course"). These Terms of Service ("Terms") govern your access to and use of the Course provided by Laura Jessica Walker ("we," "us," or "our"). By enrolling in and accessing the Course, you agree to comply with and be bound by these Terms.
2. Course Access and Use
2.1 Eligibility: You must be at least 18 years old to enrol in the Course. By enrolling, you represent and warrant that you meet this eligibility requirement.
2.2 Account Registration: To access the Course, you will need to create an account. You agree to provide accurate and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Course Content and Confidentiality: The Course content, including but not limited to videos, written materials, and other resources, is provided for your personal and non-commercial use only. You agree not to reproduce, distribute, or otherwise use the content for any commercial purposes without our prior written consent.
Participants in the videos have agreed to share their discussions on the understanding that there is confidentiality. This means that while these discussions are used as part of the Course content to enhance learning, all participants have consented to their inclusion and the discussions are to be treated with respect and confidentiality. You agree to maintain the confidentiality of all shared discussions and not to disclose any personal information or details of other participants outside the context of the Course.
2.4 Restore™ + Renew Package: The Restore™ + Renew package includes the Course and an additional 10 exclusive 1:1 coaching sessions. The terms specific to the coaching sessions are detailed in the Coaching Agreement provided upon purchase and included as an appendix to these Terms.
3. Payments and Refunds
3.1 Fees: The fees for the Course and the Restore™ + Renew package are as specified at the time of purchase. All fees are non-refundable unless otherwise stated in our refund policy.
3.2 Payment Methods: We accept various payment methods as indicated on our website. By providing your payment information, you authorize us to charge the applicable fees to your chosen payment method.
3.3 Refund Policy: We offer a 3 day money-back guarantee from the date of purchase. To request a refund, please contact us at laura@laurajessica.com within this period. Refunds will be processed in accordance with our refund policy.
4. Intellectual Property
4.1 Ownership: All intellectual property rights in and to the Course content are owned by us. You do not acquire any ownership rights by enrolling in the Course.
4.2 Licence: We grant you a limited, non-exclusive, non-transferable licence to access and use the Course content for your personal, non-commercial use only. This licence does not allow you to modify, reproduce, or distribute the content.
5. User Conduct
5.1 Prohibited Activities: You agree not to engage in any of the following prohibited activities:
Misusing the Course or its content.
Sharing your account or login credentials with others.
Engaging in any form of harassment or disruptive behaviour.
Uploading or transmitting any harmful or malicious code.
6. Disclaimers and Limitation of Liability
6.1 Disclaimers: The Course is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Course, including but not limited to the accuracy, completeness, or reliability of the content.
6.2 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Course.
7. Termination
We reserve the right to terminate or suspend your access to the Course at any time for any reason, including but not limited to your violation of these Terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
9. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of the Course after such changes constitutes your acceptance of the revised Terms.
10. Contact Information
If you have any questions or concerns about these Terms, please contact us at laura@laurajessica.com.
Appendix: Restore™ + Renew Coaching Agreement
Coaching Guidelines & Agreement
Welcome!
I have positive expectations for a coaching relationship that helps you to create the life YOU want to live. To partner together professionally, I want you to be familiar with the following guidelines.
Terms of Coaching: I invite you to think of Coaching as a process. Many people create change for themselves in a short time. However, refining and sustaining the change takes several months. This is why our Coaching relationship will be for a full 5 months.
During the 5 months, we will have 10 coaching sessions. The calls/meetings shall be a minimum of 60 minutes, although if required, you and I can request a 90-minute session if we believe the work will take longer. I ask all clients to block out 90 minutes in their calendar. This will give you space to journal, decompress, or simply take some time out before jumping back into everyday tasks after a session.
Fees: The fees for the coaching sessions are included in the Restore™ + Renew package and are paid upfront as part of the overall package cost.
Procedure: I will meet you via Zoom at the specified time unless we make other arrangements. The Zoom link will be sent out as soon as the payment has been received.
Between Calls: You can email me at laura@laurajessica.com or WhatsApp +44 7789951648. If you wish to connect with me in between sessions with a challenge, a success, or an inquiry, I will make every attempt to respond to your e-mail or WhatsApp message within 24 hours with a message, WhatsApp voicemail, email, or phone call at your discretion. Over the 5 months, I am accessible to you as you create change.
Changes: If you need to reschedule our appointment, please give me at least 24 hours' notice. If I need to reschedule, I will give you at least 24 hours' notice as well, barring an emergency or illness.
Problems: If I ever say or do anything that upsets you or doesn't feel right, please bring it to my attention so that we can resolve it as soon as possible. My objective is to have a coaching relationship that is fully open, honest, real, and trusting in our communication styles. When we are communicating without face-to-face interaction, we should both realise that communication via telephone or email entails extra challenges since we cannot see body language, facial expressions, etc. Therefore, we give each other plenty of latitude and promptly ask for clarification if there is a misconnection.
Coaching Agreement
Coach: I agree to serve as your Coach - to partner with you to identify and achieve your personal and professional goals.
As your Coach, I cannot guarantee results. You will create powerful results by having the courage and determination to forward the action in your life.
During the time we spend together in our coaching sessions, I will devote my time, thoughts, and energy to you exclusively. In between our sessions, I may not be instantly available as I may be attending to others, my business, or myself. I will, however, always attempt to be available within 24 hours.
I am working with you in the parameters of a Personal Coach, not a Mental Health Nurse or Counsellor. Coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. If any issues come up for you that should be handled by an appropriately trained professional, I insist that you must attend to your health by contacting the appropriate professional if this is the case.
You can expect my utmost confidentiality. I agree not to disclose any information pertaining to you without your written consent. I will not disclose your name as a reference without your consent. The only exception is where a coaching client discloses information that, as a result of such disclosure, I reasonably believe there to be an imminent or likely risk of danger or harm to them or others.
As your Coach, I will bring attentive listening, understanding, belief in you, and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework), and acknowledge your wins.
Client: I am motivated and committed to taking action on my determined personal/professional goals. I realise that anything less than my intentional full participation will not lead to my success.
I accept full responsibility for myself and any actions I take that might result from Coaching.
I understand that in order to enhance the coaching relationship, I agree to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the coaching process.
I can financially afford the Coaching fee at this time (or have made arrangements for my coaching to be gifted to me). I understand that coaching is typically paid for in advance and there are no refunds for time utilised with my coach. I agree that ultimately it is my responsibility that my coach gets paid for the services I use.
I agree to honour my scheduled session times.
I have read and agree with the Coaching Guidelines and the Coaching Agreement.